cell: (702) 303-0239 email:

Summary Statement: Project Manager with 10+ years of experience specializing in Telecommunications and Training/Onboarding. Proven process improvement specialist. Possess superior writing and presentation skills, with the ability to communicate complex content to audiences, ranging from students to C-level executives. Subject Matter Expert in both Windows and Mac environments, exhibiting expert level proficiency in MS office on both platforms.


Digital marketing –   (2016-Present)    

Provide Internet Marketing and SEO services for small and medium-sized businesses. The scope of services includes: Keyword research, on-page and off-page optimization, link building, and blog content creation. Additional services, including website infrastructure, reporting, while website maintenance & redesign is also offered. Utilize the WordPress CMS to manage client websites.

  • Video production
  • Explainer video creation
  • Voiceover and narration
  • Audio production
  • On-camera spokesperson

GEOTAB, Las Vegas, NV (2015–2016)

Product Manager

Responsible for all Project Management activities with Fleet Management customers and/or assigned accounts, including the implementation of the Geotab solution for small and large clients, while managing the quality and consistency of product deliveries to the customers.

  • Prepare and practice sales techniques, processes, proposals and product demonstrations
  • Develop, maintain and continue to improve sales materials and product knowledge
  • Establish and maintain current and potential customers and referral sources
  • Identify, document and contact prospects as outlined in the connection and sales processes
  • Consistently follow up with current and new leads using the CRM software
  • Complete thorough Needs Analysis to determine the solutions available through adapted vehicle conversions, driving aids, and adaptive equipment
  • Prepare Estimates, Sales Orders, Purchase Orders and Invoices as needed at the point of sale

Dream Entertainment, Las Vegas, NV                                                                (2013–2015)

Operations Manager

Managed the planning and implementation of audiovisual design, lighting, staging for tradeshows, concerts, private events and nightclubs within the Entertainment Industry. Administered the Apple Mac environment for seamless workflow between the front and back of the house.

  • Leveraged the relationships with Strip and Off-Strip Resorts to service our customers and ensure successful shows.
  • Managed the bookings and scheduling for the talent (DJ, Photographers, Videographers) and operations team.
  • Used analytics to identify needs, and cut costs through all areas of the company, saving close to $5k per month

 SPRINT, Las Vegas, NV (2004 – 2013)

Project Manager III/Field Performance Analyst – Sprint Care Customer Management, 2007 – 2013

Employed data analytics to improve overall performance in call centers enterprise-wide.

  • Represented Analytics team in operations teams, identified analytical needs, and engaged resources tofulfill customer needs, built and maintained strong relationships with customers and suppliers. Developed presentations with Business Intelligence insights, and provided updates to Executives, and Chief Service Officer.
  • Managed ongoing projects to track the proficiency of new procedures. Delivered weekly reporting to track progress.
  • Reviewed trended KPIs to find opportunities for process improvement.
  • Monitored live calls to determine the low performing agents. Recommended a training plan for the lowerperforming agents to achieve the goals set by the specific functional area.
  • Utilized the Verint software to retrieve voice and screen recordings to collect data for customer quality assurance purposes. The data was collected, analyzed and then presented to Call Center Managers and Directors with recommendations for process improvement.
  • Worked with the internal Call Centers and Vendor sites to ensure consistency throughout the enterprise.
  • Utilized Six Sigma methodology to identify areas for process improvements; recommended strategies tostreamline processes and corrective actions for areas of non-compliance.

Sr. Training Specialist – Sprint University, Custom Network Solutions, 2004 – 2007

Identified needs and designed and delivered custom on-site training and post-training assessments for customers in the hospitality, healthcare, financial services and manufacturing industries.

  • Acted as lead instructional designer of training courses for 30 types of phones and over 150 corresponding applications based on the business model.
  • Received high commendations in delivery of client briefings showcasing wireless data solutions and other related technologies to executives of key government accounts and Fortune 500 clients.
  • Established solid relationships with all levels of associates within the retail and dealer environments as well as district, regional management and business proprietors.
  • Studied clients’ business practices and introduced customized applications to improve productivity and accurate reporting by eliminating paper trails.
  • Contributed to the preparation and launch of the Nextel Central/Center of Excellence Executive Briefing Center. Co-designed award winning entry for the Association of Briefing Program Managers

Education and Training


COPC Certified Registered Coordinator, 2009

Langevin Course Design, 2007